English speakers have an immense privilege in this country because of their ability to communicate with almost any system or resource at any time. Language can be a huge barrier to receiving assistance with dementia because most clinical care and supportive services are offered in English. Rethinking Dementia is constantly on the lookout for resources that can help our community members who speak other languages, and is happy to have found the Alzheimer’s Foundation of America’s Helpline chat system which is now offered in multiple languages and available to anyone to use.
The chat system can be used Monday through Friday from 9am to 9pm (ET) and Saturday and Sunday from 9am to 3pm (ET.) Anyone with a question or needing assistance with a dementia related situation can use the chat function through the AFA’s website or by sending a text message. Chats in languages other than English will be automatically translated back and forth to allow the person to communicate with a licensed social worker on the other end. The messages are translated instantly, so chats can happen live and in real time.
The chat service is intended for anyone who needs caregiver support, information about Alzheimer’s disease, or connections to dementia services. Messages and questions can be submitted in the user’s native language and the conversation will continue in that language.
To use this chat service, go to www.alzfdn.org and clicking on the blue and white “chat” box in the lower right corner of the website, OR send a text message from a mobile device to (646) 586-5283.
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